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Terms & Conditions

Thank you for your interest of work with NatRIX Software Private Limited Here are some terms and condition of working with us.

General

  • 40% advance of whole project costing before start-up and 100% hosting charges at the time of purchasing domain and space. Remaining amount will be taken on first successful launching / project delivery.
  • Whole project demo & training will be provided at installation time.
  • Errors\Bugs will be resolved in existing system as soon as possible without any cost.
  • 6 months online\Phone Support will be provided free after project delivery on working days (Monday - Friday) from 10:00 AM to 7:00 PM.
  • AMC costing will be 30% of project cost (excluding new development).
  • Any Extra feature/ new development will be chargeable.

Errors & Liabilities

  • NatRIX Software will pursue due care to ensure applications create by NatRIX Software are free of errors.
  • NatRIX Software will correct any errors made by NatRIX Software staff in the undertaking of the quoted application.
  • NatRIX Software does not accept responsibility for losses or damage arising from errors within any application.
  • NatRIX Software does not accept responsibility for errors, damages, losses or additional costs that relate to third party products that Natrix Software may require completing the quoted application.

Quotations & Estimates

  • All quotations and estimates provided by Natrix Software are valid for a period of 30 days from date of issue. Quotations not accepted within this timeframe must be re-issued.
  • All quoted prices, excluding where indicated, do not include Goods and Services Tax.
  • Estimates may be provided by NatRIX Software to offer the client a guide on the projected costing of a project prior to any discovery or research for said project. All estimates will be clearly marked as such and are not an indication of the exact final cost to develop the application.
  • All estimates will need to be formalized to a quotation or invoice before acceptance by either party as the final cost of the application.
  • NatRIX Software reserves the right to suspend the services/quotation at any time, without any prior information.

Privacy Confidentiality

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible